CSH Care Coordination Manual

The purpose of this manual was twofold, and readers will find that they have been blended throughout the various chapters.  The first purpose, because “coordination of care” has many different meanings in the healthcare field, is to re-teach the general concepts of defined services for specialized perinatal and newborn care for our moms and babies, and for our children and families with special health care needs.  The first two chapters provide a very general explanation of the programs and the role of care coordination within them.

The second purpose is to detail the standards of care coordination for families with special healthcare needs; Chapter Three sets them forth for both the state and community levels of services.  The reader will also want to refer frequently to the “Plans” Section in Chapter Three and “Minimum Standards of Care Coordination” in Chapter Four, which together detail the requirements for the PHN as a Care Coordinator.  The PHN Care Coordinator is responsible for providing care coordination and, thus, the ultimate success of the service at the local level; the CSH Program’s responsibility is to provide financial assistance and support to ensure that success.