Home and Community Based Services (HCBS) Section

The Home and Community Based Services (HCBS) Section oversees HCBS waiver programs for individuals with developmental disabilities, acquired brain injuries, and who are ages 19-64 with a physical disability or ages 65+ who need nursing facility level of care. We strive to provide excellent customer service and up to date information to participants, families, providers and other stakeholders.

Contact Info:

122 W. 25th Street, 4 West
Cheyenne, WY 82002
(307) 777-7531
(800) 510-0280
Fax: (307) 777-8685

Reporting Critical Incidents and Complaints

**HCBS Incident Submission Guidance Manual**

Important Reminder: Wyoming state law (statutes 14-3-205 & 35-20-103) mandates that any person who suspects the abuse, neglect or exploitation of a child or vulnerable adult is required to report. For more information, click here.

Report a Community Choices Waiver (CCW) Critical Incident or Complaint

Click here to report a CCW critical incident
Click here to report a critical incident involving a participant who is receiving participant-directed CCW services
Click here to report a CCW complaint

Report a Comprehensive or Supports (DD) Waiver Critical Incident or Complaint

Click here to report a DD Waiver critical incident
Click here to report a critical incident involving a participant who is receiving participant-directed DD Waiver services
Click here to report a DD Waiver complaint

CCW Provider and Case Manager Search

DD Provider and Case Manager Search

What is a Home and Community-Based Waiver Program?

Within broad federal guidelines, states can develop home and community-based services waivers (HCBS Waivers) to meet the needs of people who prefer to get long-term care services and supports in their home or community, rather than in an institutional setting, such as a skilled nursing or intermediate care facility.

State HCBS waiver programs must:

Demonstrate that providing waiver services won’t cost more than providing these services in an institution
Ensure the protection of people’s health and welfare
Provide adequate and reasonable provider standards to meet the needs of eligible individuals
Ensure that services follow an individualized and person-centered plan of care

States are able to tailor services to meet the needs of a particular group. Within this group, states are also permitted to establish additional criteria to further identify the population to be served on the HCBS waiver. Wyoming offers three HCBS waivers that are administered by the Division of Healthcare Financing, Home and Community Based Services Section.

Community Choices Waiver (CCW) – serves individuals who are aged 65 and older, or individuals who are aged 19 – 64 who have a disability that is verified as meeting Social Security Administration (SSA) disability determination criteria.
Supports Waiver – provides supportive services to eligible individuals of all ages who have an intellectual or developmental disability, or an acquired brain injury. This waiver offers a capitated budget amount that eligible participants may use to purchase services.
Comprehensive Waiver – provides comprehensive services to eligible individuals of all ages who have an intellectual or developmental disability, or an acquired brain injury. Individuals must meet emergency criteria, in addition to eligibility criteria, in order to receive services on this waiver.