Current Providers

Wyoming Health Provider (WHP) Portal

This website is used for official communication between the Division and providers. This portal will facilitate the submission of both initial and renewal applications, critical incidents, as well as complaints. Multiple employees under one agency may have access to the WHP, but it is the responsibility of the agency to assign each person’s role and permissions. For additional information on assigning roles, please see this guidance document.

• Tips, Best Practices, and FAQs
• Site: https://www.wyoproviderportal.com/
• Technical Assistance: providerportal@gannettpeaktech.com
• For provider application or process questions, contact your assigned Credentialing Specialist or the Credentialing Team email – wdh-hcbs-credentialing@wyo.gov 

Wyoming Medicaid – Benefits Management System (BMS)

This portal is used for billing. If you have questions about claims, payment inquiries, member eligibility, or other claim submission questions, please contact:

• Site: https://www.wyomingmedicaid.com/portal/
• Provider Services: 1-(888) WYO-MCAD or 1-888-996-6223

HHS Technology Group (PRESM) Provider Enrollment

This site is used for your provider updates, including email and physical address changes and banking information, as well as provider Medicaid enrollment and re-enrollment. Please note, if you are updating your contact information (excluding banking information), you will need to contact HHS and the Credentialing Team to ensure your information is updated with both entities.

• Site: https://wyoming.dyp.cloud
• Contact: WYEnrollmentSvcs@HHSTechGroup.com

Electronic Medicaid Waiver System (EMWS)

For Case Managers Only. If you do not provide Case Management services, you do NOT have access to this system.

• Site: https://www.wyowaivers.com/
• Technical Assistance: emws-helpdesk@wyo.gov.
• For other questions contact your assigned Benefits and Eligibility Specialist (BES).

 CareBridge Health Electronic Visit Verification (EVV)

Some waiver services require EVV. The EVV tab on this page has additional information. If you have questions regarding EVV, EVV claim submissions, or need technical assistance, please contact:

• Site: https://www.carebridgehealth.com/wyevv
• Contact: wyevv@carebridgehealth.com

Telligen Help Desk

For questions or assistance regarding the pre-approval of skilled nursing services.

• Site:https://www.telligen.com
• Contact: (833) 610-1057

Safe Sender Emails

Please add the following emails to your contacts and mark them as safe senders to avoid important information from going to your spam or junk folders.

• wyohealth@public.govdelivery.com – Wyoming Department of Health emails may contain information about the waiver(s), meeting dates, public notices, and provider calls.
• improvproviderportal@wyo.gov– Emails regarding your agency that include any tasks, renewals/expirations, incidents, or other Division requests.
• wdh-hcbs-credentialing@wyo.gov – The Credentialing Team email can be used to ask questions about your certifications, renewals, services, etc.

Electronic Visit Verification (EVV) is a federal requirement of the 21st Century Cures Act. EVV is used to confirm visit and service delivery information in real-time. It provides protection against fraud and improper spending by validating service hours billed. It uses technology to electronically capture information about when and where home and community-based services (HCBS) begin and end. The Wyoming Department of Health has partnered with CareBridge to offer an EVV solution, free of charge for providers.

Questions? 

Email: wyevv@carebridgehealth.com
Phone: (855) 912-3301

 CareBridge EVV Training Videos & References

• Wyoming EVV Overview
• Wyoming EVV Training Resources
• Provider Organizations Training Registration
• CareBridge Claim Cycle Reference

Mobile App Training from CareBridge’s WY Caregivers Video Library

• Sign Up and First Time Log In
• Password Reset
• Check-In Now