Wyoming Medicaid Offers Scam Alert
Following reports of fake texts and bogus calls seeking money, Wyoming Medicaid is alerting residents about current Medicaid renewal scams that are targeting program clients. Wyoming Medicaid is part of the Wyoming Department of Health (WDH),
“Some of our clients are receiving text messages claiming their Medicaid coverage was at risk for cancellation or they have actually already lost benefits. When clients call the listed number, they are threatened and asked for $500 to continue their benefits,” said Lee Grossman, state Medicaid agent and Division of Healthcare Financing senior administrator with WDH.
Wyoming Medicaid and the related Kid Care CHIP program never charge or ask for money from individuals to enroll or re-enroll. No one should share banking or credit card information with anyone that calls claiming to be from Wyoming Medicaid or the Wyoming Department of Health.
While WDH does send legitimate text messages to clients with important information regarding updating contact information, completing renewals and taking surveys, these do not discuss a specific person’s potential loss of coverage and do not seek money.
“If someone pushes for money so you can continue to be covered by Wyoming Medicaid, they are not a real representative of our program,” Grossman said. “Rather, they are likely to be a criminal.”
In earlier stages of the COVID-19 pandemic, the federal government stopped states from reviewing Medicaid eligibility of enrolled clients in exchange for temporarily increased federal funding. A change in federal law is now allowing states to return to their normal renewal plans.
“We have started sending renewal notices to clients in the same manner as we did before the pandemic,” Grossman said. “One way to help avoid scam attempts is to make sure we have your current contact information so you do not miss the real and official renewal notice” Grossman said.
Wyoming Medicaid enrollees can update their contact information online at www.wesystem.wyo.gov or by calling 1-855-294-2127.
A certain percentage of renewal notices are being sent to current enrollees each month for the next year. Not all clients will receive their renewal notices at the same time. “We’ll be renewing people who are still eligible for Wyoming Medicaid services while we also end coverage for those who are no longer eligible,” Grossman said.
Common reasons clients lose coverage include reaching adulthood so they are no longer eligible for coverage as a child, an increase in personal and family income, a health status change or moving to another state.
Medicaid is a joint federal-state insurance program that pays for the medical and long-term care of low-income and medically needy individuals and families. More information about Wyoming Medicaid can be found online at https://health.wyo.gov/healthcarefin/medicaid/.
Text Renewal Reminders
You may receive a text message and/or a second follow-up text message from the Wyoming Department of Health if it is time for you renew Medicaid or Kid Care CHIP:
If you received a text message from the Wyoming Department of Health alerting you that it’s time to renew, please watch your mail for your Medicaid renewal form. This form must be completed, signed and returned in order to verify that you are still eligible. You can return your renewal by completing it online at https://www.wesystem.wyo.gov, mailing or dropping it off using the address on the renewal notice, faxing it to 1-855-329-5205, emailing it to firstname.lastname@example.org or calling to complete your renewal over the phone using the number on the notice.
If your address has changed since March of 2020 and you have not already reported that to us, your renewal may not get to you, which could affect your eligibility. Please contact us as soon as possible so that we can get your notice to the correct address. To update your contact information call 1-855-294-2127, email us at email@example.com, or go online to make the update at https://www.wesystem.wyo.gov.
If your renewal form has not been received within two weeks of the first text reminder message, you may receive a second, follow-up text message. The second, follow-up text message is a reminder that the renewal form must be completed, signed and returned in order to verify that you are still eligible. Your renewal can be completed by any of the ways listed in the instructions above. Again, if you did not receive your renewal form, it could be because we need an updated address from. Please follow the instructions listed above to update your address.
To prevent your case from closing for not completing your renewal, please don’t delay.
Use our Online Web Portal to easily apply for or renew Medicaid or Kid Care Chip!
Medicaid & CHIP Update Your Contact Information Poster (Spanish Version) – Click Here
Medicaid & CHIP Return to Normal FAQs – Click Here
Medicaid & CHIP Return to Normal FAQs (Spanish Version) – Click Here
Don’t Risk a Gap in Health Coverage – Enroll Wyoming Press Release – Click Here
Call 1 (855) 294-2127 to Apply or Renew
Welcome to Wyoming Medicaid
Wyoming Medicaid is a joint federal and state government program that pays for medical care for some low-income and medically needy individuals and families.
To apply for Medicaid/Kid Care CHIP or for Medicaid/Kid Care CHIP application status, please call 1-855-294-2127, or 1-855-329-5204 TTY/TDD.
WYhealth – This link directs you to Wyoming Medicaid’s Care Management program and includes helpful information for members, families, stakeholders, and providers.
Prior Authorization & Utilization Management – This link directs you to Utilization Management activities for Wyoming Medicaid. Helpful information for providers and stakeholders.
Eligibility – This link directs you to information on who may be eligible for Medicaid and how to apply.
Medicaid Provider/Client Portal – This link directs you to the Medicaid provider and client portal. Providers can check status of claims, benefits and services. Clients may check eligibility or benefits and request a replacement Medicaid ID card or transportation assistance.
Well Child Checkups! – This link directs you to our Well Child Checkup page with information on the importance of preventive screening for children and what to expect.
Home Care Services – This link directs you to a Medicaid program that provides nursing or therapy services to persons in their homes under a physician’s plan of care.
Partnership Access Line (PAL) – Resources for clinicians providing care to our children clients with developmental disabilities. Please click here for information about free consultation with a child/adolescent psychiatrist on any patient, and a valuable link to Resources for Wyoming providers in the Primary Care Principles for Child Mental Health.
- Enroll as a Wyoming Medicaid Provider
- Provider FAQ
- Accessing the IVR System
- Medicaid providers can use this email address to submit comments, concerns, complaints and compliments: HCFProviders@wyo.gov
- Submit a Psychiatric Rehabilitation Treatment Facility (PRTF) incident report – If you are a PRTF and need to report an incident.
- Pulse of CMS
Provider Information - Updates
Provider Information – Updates
- Pregnant by Choice Public and Tribal Notice – Proposed Eligibility Change – Posted 3/31/2023
- Pregnant by Choice Public and Tribal Notice – Posted 2/1/2023
- SFY22_Magellan Statement of Work_Amendment One
- SFY22_Magellan Contract _Amendment _One
- Public Notice – Pregnant by Choice Public Feedback – posted 1/31/2022
- Required notice per 42 CFR § 438.332(c) – Posted 11/21/21
- Public Notice – 1915(c) Children’s Mental Health Waiver
- Public Notice – Pregnant by Choice Public Feedback & Notice of Updated Public Forum Teleconference Info – posted 3/8/2021
- CME Facts & Figures – posted 02/03/2021
- Appendix B. EQR Protocol 1 Review Tool
- Appendix D. Operational Requirements Review Tool
- Appendix E. Outcome Measures Review Tool
- Appendix H. Network Adequacy Review Tool
- Care Management Entity Program
SFY 2019 External Quality Review
- WY CME Quality Review Strategy Draft-posted 10/5/20 – Draft QRS
Wyoming Provider Exclusion List – please contact 777-7531 or WDH-EXCLUSIONLIST@wyo.gov
- SFY2022 Medicaid Annual Report
- SFY2021 Wyoming Medicaid PMPM Report
- SFY 2020 WY CME EQR Report Appendices
- SFY 2020 WY CME EQR Report
- SFY 2021 Benchmarking Report
- SFY 2021 Benchmarking Appendix A Methodology & Data Source
- FY-2021-Benchmarking-Appendix-C-Hospital Cost
- SFY-2021-Benchmarking-Appendix-D-Medicare-Reimbursement Methodology
- 2021 Wyoming Medicaid Birth Report – revised
- SFY20 Medicaid CME EQR Report
- SFY20 Medicaid CME EQR Report-Final Appendices
- 2020 Healthcare Coverage Options in Wyoming
- Well Child Checkups!
- Medicaid Handbook – English version
- Medicaid Handbook – Spanish version
- Estate Recovery Pamphlet
- Medicaid Bulletins and Manuals
- Pregnant By Choice Brochure
- Publication Archives
Electronic Medicaid Waiver System Training
Electronic Medicaid Waiver System (EMWS) Training
Click on the link below to open the EMWS training instructions.