Online Health Support
Get free 24/7/365 access to online medical advice – no login required! Simply answer some questions about your symptoms, then review possible treatment options. Available to Medicaid and non-Medicaid clients. Click the button, Online Health Support, below.
If you think you have a medical emergency, immediately dial 911.
Care Management Referrals
The WYhealth Program touches clients across the care continuum in order to promote healthy behaviors and self-management, as well as provide care coordination, and intense care management when needed.
The Agency will take referrals from any source in order to address client needs through Care Management. Please complete the questions in the referral form, linked below.
Providers
WYhealth is here to provide Utilization Management and Health Management Program support. By clicking HERE, you will link directly to the Provider area of the WYhealth website. Below, you’ll find an overview of the resources you have access to through WYhealth!
Request Authorization
Medical and Behavioral Health Services
Access our new automated authorization tool to support the direct submission and processing of healthcare transactions including inpatient and outpatient pre-certifications and attachments related to WYHealth by Optum, 24 hours a day, seven days a week – with the exception of every third Sunday of the month when the system will be unavailable from: 12 a.m. to 4 p.m. (EST).
Access the iExchange Portal 
for online authorization submission of Medical or Behavioral services. If you are having difficulty with iExchange, you can fax Medical or Behavioral services authorizations to 1-888-245-1928.
For additional information and training materials about using iExchange for online authorization submission of Medical or Behavioral services, go HERE.
Forms
Certain Services require Prior Authorization. Please use these forms to submit PA requests. Completed forms should be faxed to 1-888-245-1928. If you need additional assistance, please don’t hesitate to call your WYhealth team at 1-888-545-1710.
Provider Resources
More information and guidelines can be found by clicking the following links:
Patient Centered Medical Home (PCMH)
WYhealth is committed in its support of Patient Centered Medical Homes across the state of Wyoming. For those providers who have successfully received Wyoming Department of Health Patient Centered Medical Home certification, please see your assigned WYhealth team.
For those of you interested in achieving Patient Centered Medical Home certification, please feel free to reach out to any member of the WYhealth team listed below or visit HERE for more information. We are happy to assist you in your patient care transformation efforts.
Brad Machart
brad.machart@optum.com
1-307-823-6885
Misty Pacheco
misty.pacheco@optum.com
1-307-823-6897
Jamie Vosberg
Jamie.vosberg@optum.com
1-307-438-1174
Wyoming Medicaid Information
Learn more about out Client reward program, Medicaid eligibility, and more!
Medicaid Fraud, Waste, & Abuse
Report Suspected Fraud – Medicaid fraud harms us all.
Call 1-855-846-2563 to report potential cases.
Medicaid Clients
WYhealth is here to provide support for your health! By clicking HERE, you will link directly to the Client area of the WYhealth website. Below, you’ll find an overview of the resources you have access to through WYhealth!
Find a Provider
Find a Medicaid provider or specialist in your area, click HERE.
Ask a Nurse!
Medicaid Clients have access to registered nurses 24 hours a day, 7 days a week, 365 days a year – please call toll-free: 1-888-545-1710 (TTY:711) to speak now!
If you think you have a medical emergency, immediately dial 911.
My 307 Wellness App
Get the free app – just for Wyoming Families! You can track your entire family’s doctor appointments, immunizations (shots), and more right on your phone. Just add each family member to the app to keep track of their health. Add yourself, your children, spouse, parents, grandparents, and other loved ones. Through the app, receive daily and weekly personalized health content. There is also space to jot down questions for upcoming doctor visits that you don’t want to forget to ask!
There is a pregnancy tracker on My 307 Wellness that helps you chart your milestones, get weekly pregnancy updates just for your pregnancy, and even more tools: weight gain calculator, due date calculator, kick counter, and daily and weekly updates and tips.
Get the app on Google Play, the App Store, or by texting ‘FAMILY’ to 307-317-0819.
Health Coaching
Ready to make a change? Now is the perfect time. You have access to a no-cost program that can help you get more active, start eating better, and lower stress. Here’s how it works.
- Answer Questions: You’ll be asked a few questions about your current health.
- Set a Goal: Tell us what you want to achieve.
- Take Action: We’ll give you an Action Plan with simple steps to move towards your goal.
- Track Progress: Easy-to-use trackers can help you see your progress from anywhere.
All of this is available to you right now, either on your computer or smartphone.
Get started today! Enter keycode WYhealth (case sensitive).
Health Center
Living with a chronic condition may feel overwhelming at times. But taking control can help you live well with your condition – and impact your life in positive ways. By taking steps to manage your condition, reduce risk factors and maintain a health lifestyle, you can improve your chances of living a full and active life. Congratulations on taking care of yourself – and taking care of your health. Click HERE for more information related to:
- diabetes
- asthma
- coronary artery disease
- mental health resources
- chronic obstructive pulmonary disease (COPD)
- pregnancy
- heart failure
- children’s health
- wellness
Medicaid Client Diabetes Program - "Choice Rewards"
The Wyoming Department of Health’s Choice Rewards program offers Medicaid clients a $25 gift card each quarter,. up to $100 total, if they meet goals for taking care of themselves. If you have diabetes, are over 18, and have an A1C of 7 or greater, you may be able to take part in Choice Rewards.
To learn more or enroll yourself, please call 1-888-545-1710.
Other Client Resources
There are many client resources through WYhealth, click HERE!
- Customer Service Center (CSC)
- Client Relations
- Insurance Coverage
- Accidents and Legal Cases
- Public Health Nursing (PHN)
- Pharmacy Help Desk
- Transportation Call Center
- …and more!