Free. Confidential. Available 24/7.
Call or text 988—or chat online at chat.988lifeline.org—to connect with care and support during a mental/emotional health crisis, or for substance-related concerns.
You can also contact 988 if you’re worried about a loved one who may need crisis support.
If you or someone you know is in immediate danger of harming themselves, please call 911.
What happens when you contact 988?
Connect with a certified crisis intervention specialist
Talk, text, or chat safely and anonymously
Receive support and guidance
When to call or text 988 vs. 911 vs. 211
To ensure you connect with the right help at the right time, remember these differentiators: Support (988) vs. Services (911) vs. Solutions (211).
988
For mental and emotional support during a behavioral health crisis or for substance-related concerns, call or text 988.
911
For emergency services during a physical emergency, call 911.
211
For help finding community solutions to address health and human services needs (including food, financial or housing insecurity), call or text 211.
Frequently Asked Questions About 988
For additional questions not addressed here, visit the 988 FAQ page.
What happens when you call 988?
First, you’ll hear a message with service selection options for Veterans, Spanish-language, or your local 988 Lifeline contact center. You’ll hear hold music until you’re connected to a live certified crisis intervention specialist, who will say hello, introduce themselves, and ask you if you are safe.
After they ask about your safety, your specialist will listen to you, understand how your problem is affecting you, provide support, and may also share helpful resources.
What happens when you text 988?
When you send a text to 988, you’ll be given options to connect with:
- A live certified crisis intervention specialist from the main 988 Lifeline
- A specialist from the Spanish-language Lifeline (text AYUDA)
- The Veterans Crisis Line (text 838255)
You will be asked to accept the 988 Terms of Service, then to complete a brief survey to help your crisis intervention specialist understand how they can best support you. While you’re waiting to be connected, you’ll receive a “Wait” message with a survey link to answer optional questions.
Once connected, your specialist will say hello, introduce themselves, and ask if you are safe. They will listen to you, provide support, and may also share helpful resources.
What happens when you chat with 988?
After clicking “Chat,” a new window will open, with a brief survey to help 988’s certified crisis intervention specialists understand how to best support you. You’ll then see a message to indicate you’re being connected with a live counselor.
Once connected, your specialist will say hello, introduce themselves, and ask if you are safe. They will listen to you, provide support, and may also share helpful resources.
Is the 988 Lifeline available in other languages for non-English speakers?
Yes. When calling 988, press 2 to connect to a trained Spanish-speaking crisis counselor. Note: When texting 988 in Spanish, you will be asked to type “Ayuda” to connect with a Spanish-speaking counselor.
For people who speak other languages, call 988 and you will be provided translation in more than 240 additional languages through Language Line Solutions. This is available 24/7 through voice calling only.
Find Local Mental Health and Substance Use Treatment Services
You’re not alone. Community mental health and substance use counselors—as well as options for pain medication and opioid use treatment, and residential drug and alcohol treatment centers—are available across Wyoming, and ready to help.
This campaign was supported by funds made available from the Centers for Disease Control and Prevention, Center for State, Tribal, Local and Territorial Support, under 93.391. The content of this advertisement are those of the authors and do not necessarily represent the official position of or endorsement by the Centers for Disease Control and Prevention.