CCW Providers and Case Managers

Community Choices Waiver (CCW) case managers and providers must be approved by the State of Wyoming to provide waiver services. The application process requires providers to submit documentation of eligibility and in some cases may require a site visit. Providers may require different processes, documentation, and requirements due to federal and state regulation. No person or entity that provides services to a recipient shall receive Medicaid funds unless the person or entity is a party to a fully executed provider agreement, is enrolled, and has fulfilled all waiver program expectations.

If you have questions about becoming a CCW Case Manager or Provider, please contact wdh-hcbs-credentialing@wyo.gov

Click here to begin your application on the Provider Portal

To receive CCW case manager or provider communications please send an email to theresa.cain2@wyo.gov

CCW Case Manager Resources

Case Manager Manual – Effective October 1, 2020

Case Manager Service Plan Desk Reference

Case Manager Assessment Desk Reference

CCW Document Naming Convention

CCW Service Modifications Desk Guide

EMWS CCW Service Plan Checklist User Desk Guide

CCW EMWS Help Desk – waivers@gannettpeaktech.com

Durable Medical Equipment (DME) Manual and Bulletins – Click Here

CCW Provider Resources

CCW Policies and Procedures Manual – Update Coming Soon

CCW Background Screening Resources

As established in the Community Choices Waiver agreement, Appendix C-2, any person who may have unsupervised access to participants of the Community Choices Waiver by providing any of the following services shall complete and pass a background screening:

Adult Day Services
Assisted Living Facility Services
Case Management
Home Health Aide
Personal Support Services
Respite
Skilled Nursing Services

A complete background screening, as outlined in Appendix C-2, includes:

Wyoming Department of Family Services (DFS) Central Registry Check
- DFS Central Registry
United States Department of Health and Human Services, Office of Inspector General, List of Excluded Individuals/Entities
- Searchable Exclusions Database
United States Department of Justice, National Sex Offender Public Website
- National Sex Offender Public Website
Wyoming Attorney General’s Office, Division of Criminal Investigation (DCI), Western Identification Network
- Wyoming DCI
Federal Bureau of Investigation (FBI), Identity History Summary Check
- Wyoming DCI

Case Manager Training Consultant

The Case Manager Training Consultant is available to assist case managers with questions related to individual plans of care, supplemental request processes, and case navigation. If you are struggling with case manager duties, you can receive one-on-one assistance from the Case Manager Training Consultant. You are also encouraged to share your ideas for new trainings, and express concerns you may have with current trainings and processes.

The Case Manager Training Consultant can be reached at cm.consultant@wyo.gov and will return emails within two business days. Case managers can schedule time to meet with the Case Manager Training Consultant by email as well.