Community Choices Waiver (CCW) case managers and providers must be approved by the State of Wyoming to provide waiver services. The application process requires providers to submit documentation of eligibility and in some cases may require a site visit. Providers may require different processes, documentation, and requirements due to federal and state regulation. No person or entity that provides services to a recipient shall receive Medicaid funds unless the person or entity is a party to a fully executed provider agreement, is enrolled, and has fulfilled all waiver program expectations.
To receive CCW case manager or provider communications please send an email to matthew.crandall2@wyo.gov
Case Manager and Provider Resources
Case Manager Manual – Updated January 3, 2023
CCW Provider Manual – Updated 4/1/2023
Wyoming Secretary of State Certificate of Good Standing
Durable Medical Equipment (DME) Manual and Bulletins
CCW EMWS Help Desk – waivers@gannettpeaktech.com
CCW Wyoming Health Provider Portal File Naming Convention Guidelines
Case Manager Support Call Notes
CCW Case Manager Support Calls are suspended until October of 2023
Join Zoom Meeting
https://uwyo.zoom.us/j/94216755703
Meeting ID# 942 1675 5703
(669) 900 6833
Provider Support Call Notes
CCW Provider Support calls are suspended until September of 2023.
Click here to Join Zoom Meeting
or call in:
(669) 900-6833
Meeting ID: 945 1376 7930
Program Bulletins
Electronic Visit Verification (EVV)
Electronic Visit Verification (EVV) is a federal requirement of the 21st Century Cures Act, which outlines the system requirements for compliance and uses technology to electronically capture information about when and where home and community-based services (HCBS) of the Medicaid waivers begin and end. The Wyoming Department of Health has partnered with CareBridge EVV as a solution, free of charge for CCW providers.
CCW waiver services requiring EVV data:
- Personal Support Services
- Home Health Aid
- Respite
- Skilled Nursing
For More Information
Visit: http://resources.carebridgehealth.com/evv
Email: wyevv@carebridgehealth.com
Phone: (855) 912-3301
CareBridge EVV Reference Materials
Claim Cycle Reference
Background Screening Resources
As established in the Community Choices Waiver agreement, Appendix C-2, any person who may have unsupervised access to participants of the Community Choices Waiver by providing any of the following services shall complete and pass a background screening:
- Adult Day Services
- Assisted Living Facility Services
- Case Management
- Home Health Aide
- Personal Support Services
- Respite
- Skilled Nursing Services
A complete background screening, as outlined in Appendix C-2, includes:
- Wyoming Department of Family Services (DFS) Central Registry Check
- United States Department of Health and Human Services, Office of Inspector General, List of Excluded Individuals/Entities
- United States Department of Justice, National Sex Offender Public Website
- Name and Social Security Number based criminal background screening
- The HCBS Section does not support or recommend a specific agency to conduct background screenings. Providers are encouraged to review the background screening requirements and obtain screenings that meet these requirements.
Important Links and Resources
- Wyoming Health Provider Portal (WHP)- This website is used for official communication between the Division and providers. This portal will facilitate the submission of both initial and renewal applications, critical incidents, as well as complaints. Multiple employees under one agency may have access to the WHP, but it is the responsibility of the agency to assign each person’s role and permissions. For additional information on assigning roles, please see this guidance document.
Site: https://www.wyoproviderportal.com/
Tips, Best Practices, and FAQs
- Wyoming Medicaid Provider Portal- This Portal is used for billing (also referred to as CNSI or BMS). If you have questions about claims, payment inquiries, member eligibility, or other claim submission questions, please contact:
Site: https://www.wyomingmedicaid.com/portal/
Contact: Wyprovideroutreach@cns-inc.com
- HHS Technology Group (PRESM) Provider Enrollment- This site is used for your provider updates, including email and physical address changes and banking information, as well as provider Medicaid enrollment and re-enrollment. Please note if you are updating your contact information (excluding banking information), you will need to contact HHS and the Credentialing Team to ensure your information is updated with both entities.
Site: https://wyoming.dyp.cloud
Contact: WYEnrollmentSvcs@HHSTechGroup.com
- CareBridge Health Electronic Visit Verification (EVV)- Some services* require EVV, if you have questions regarding EVV, EVV claim submissions, or need technical assistance with EVV, please contact:
Site: https://www.carebridgehealth.com/wyevv
Contact: wyevv@carebridgehealth.com
*DD Waiver- Personal Care, Child Habilitation, Companion, Respite, Skilled Nursing
- Electronic Medicaid Waiver System (EMWS)- For Case Managers Only, if you do not provide Case Management, you do NOT need access to this system.
Site: https://www.wyowaivers.com/
Contact: emws-helpdesk@wyo.gov– Contact this email for Technical Assistance within EWMS. For any other questions, please contact your Benefits and Eligibility Specialist (BES)
- Telligen Help Desk- Contact Telligen for assistance or questions regarding the approval of skilled nursing services – (833) 610-1057. Site: https://www.telligen.com
Important Email Addresses:
Please add the following email addresses to your contacts to ensure emails are not sent to your Spam/Junk folder.
- wyohealth@public.govdelivery.com – Wyoming Department Emails will come from this email address. It will include relevant information about the Waiver(s), meeting dates and times for Provider calls, etc.
- improvproviderportal@wyo.gov – Emails regarding your Agency will be sent from this email address. The emails include any tasks, renewals/expirations, incidents, or other Division requests.
- wdh-hcbs-credentialing@wyo.gov – The Credentialing Team email can be used to ask questions around your agency certifications, renewals, services, etc.
- providerportal@gannettpeaktech.com – Contact this email for Technical Assistance within the WHP. Questions around your application or the process should be directed to your assigned Credentialing Specialist or the Credentialing Team email.
- Alejandra.brooks1@wyo.gov – Contact this email if you would like to add an email address for Division communications.