Q: How long does the application process take?
A: Applications can take up to 45 days to process. Incomplete applications can be delayed until completed. Be sure to complete all sections of the application and submit all necessary supporting documents.
Applications received through the Wyoming Eligibility System (WES) on-line (www.wesystem.wyo.gov) or via the phone (855-294-2127) generally are processed in a shorter time frame than the applications received via mail. Applications can take up to 45 days to process.
Q: What supporting documents do I need to provide?
A: Currently when your child is determined eligible, you will need to provide us with a copy of your child’s birth certificate and social security card.
You will also need to provide us with proof of income. This may be the last month of pay stubs, W-2, tax return or employer’s statement.
Q: How will I be notified if my children are enrolled into the program?
A: You will receive a letter from the Wyoming Department of Health stating that your child or children were determined eligible for the Kid Care CHIP program. The letter will indicate your child’s insurance coverage start date and Medicaid number. Your child’s Medicaid card will also be sent to you. Use the Medicaid card anywhere that accepts Medicaid. All claims after October 1, 2020 are billed through Medicaid. Please present these cards to the provider each time your child receives services.
Q: Will someone contact me if my child/children did not qualify?
A: In the event your child does not meet eligibility guidelines you will receive a letter by mail indicating the reasons why your child did not qualify.
Q: Are Kid Care CHIP and Medicaid the same program?
A: No, Kid Care CHIP and Medicaid are two different programs with different eligibility requirements. However, the application form and process are the same for both programs. The family income level determines the program for which you qualify.
Q: What if I have specific questions about my child’s insurance coverage?
A: If you have questions regarding your child’s medical coverage or claims please contact Wyoming Medicaid Client Relations at 1-855-294-2127.
Q: How can I apply?
A: You can apply over the phone by calling our Customer Service Center at 1-855-294-2127 or by completing an online application as: www.wesystem.wyo.gov. In addition, you can request a paper application be mailed to you, download a paper application from our website, or complete the application in person at our Cheyenne Customer Service Center. To return paper applications you can mail, fax or email the application to us.
Apply by phone: 1-855-294-2127 or for TTY/TDD: 1-855-329-5204
Apply online: www.wesystem.wyo.gov.
Fax Applications: 1-855-329-5205
E-mail applications and documents: email@example.com
Mail applications or apply in person at:
WDH Customer Service Center
3001 E. Pershing Blvd., Suite 125
Cheyenne, WY 82001
Q: How long is my child covered for and do I need to renew?
A: Once qualified, children remain eligible for 12 continuous months as long as they continue to meet certain eligibility requirements. After one year you will need to complete the renewal process.
Q: What is the renewal process?
A: Renewing your child’s insurance coverage is easy and takes just minutes to complete. You can renew by calling the Customer Service Center at: 1-855-294-2127 or completing the process online at: www.wesystem.wyo.gov.
Q: What happens if I don’t renew in time?
A: If you do not complete the renewal process your child’s coverage will end, and you will need to complete the application process over again.
Q: What medical and dental providers accept Kid Care CHIP?
A: Beginning October 1, 2020 any provider that accepts Wyoming Medicaid can accept Kid Care CHIP. To search for a provider please visit this link.