What is an ombudsman?
An ombudsman is an advocate who acts on behalf of persons who need assistance in advocating their own cause. An ombudsman primarily serves the residents of nursing homes, assisted living facilities, boarding homes, adult day care centers, congregate housing, and people receiving in-home services.
Who can call the LTCOP?
Anyone can call the Wyoming Long-Term Care Ombudsman Program, including residents of long-term care facilities, recipients of long-term care services, family members or friends, and concerned citizens. Facility administration and staff often call the program for information and consultation.
When should a person call the LTCOP?
When a person has questions or concerns about the care or treatment provided in long-term care service provision such as admissions, health services, conflicts with staff, food, recipient funds, billing, transfer or discharge, etc. The LTCOP focuses on the rights of residents and works to ensure those rights are upheld and respected.
What will an ombudsman do if I call them and ask for help?
An ombudsman will provide information regarding the specifics of a person’s situation to empower that person to advocate for themselves. If a person prefers, the ombudsman can advocate for them, as well as mediate and work toward a solution to problems presented.
Does the LTCOP hold information confidential?
Yes, unless consent is received to disclose information, the LTCOP will not disclose identifying information of residents, recipients, or complainants.
What does the LTCOP NOT do?
The LTCOP does not work to solve issues unless the resident or legal representative consents for the ombudsman to do so.
How much does this cost a recipient?
The LTCOP does not charge for services.
How are you funded?
The LTCOP operates through the Federal Older Americans Act and allotted state funds.