The National Culturally and Linguistically Appropriate Standards (CLAS) are intended to advance health equity, improve quality and help eliminate health care disparities by establishing a blueprint individuals as well as health and health care organizations to implement culturally and linguistically appropriate services. The enhanced Standards are a comprehensive series of guidelines that inform, guide and facilitate practices related to culturally and linguistically appropriate health services.
Online training on Cultural and Linguistically Appropriate Services in Health Care (CLAS) Arizona Department of Health
OMH developed a framework and toolkit to guide health care organizations’ efforts in evaluating their implementation of the National CLAS Standards. The full report can be accessed below along with the toolkit which distills the elements of the framework and can help guide evaluations across four settings (ambulatory care, behavioral health, hospitals, and public health).
New Mexico –ToolKit
Arizona – Toolkit
The Early Childhood Research Institute on Culturally & Linguistically Appropriate Services C.L.A.S.
CLAS introduction video
Crosswalk: National CLAS Standards and The Joint Commission Hospital Requirements
What is Cultural Competency?
Cultural competence in health care is evident when people of all cultures are treated in a way that affirms their worth and preserves their dignity. Cultural competence is important in every aspect of our public lives, but it is a crucial skill for health care providers, who deal daily with diverse people in life and death situations. Cultural competency is not just awareness or sensitivity to different cultures. A culturally competent provider knows about different cultural perspectives and has the skills to use that knowledge effectively in cross-cultural situations. Cultural competency is a lifelong process of understanding the importance of the effects and impact of power and oppression and choosing to treat others properly. Culturally competent individuals have a mixture of beliefs/attitudes, knowledge/experience, and skills that help them to establish trust/rapport and communicate effectively with others.